We want your Eastao order to arrive safely and on time. Here is what to expect.
Processing
Orders are processed within 1–2 business days. You will receive a confirmation email once your order ships.
Delivery
- Ships from China via tracked international mail.
- Typical delivery: 7–15 business days to most countries.
- A tracking number is provided by email once dispatched.
Customs & Import Duties
For EU orders under €150, VAT is collected at checkout where applicable. Orders above this, or shipments to other regions, may be subject to local import duties or taxes, which are the buyer’s responsibility.
Returns & Exchanges
- 30-day return window on unused items in original condition.
- Buyer covers return shipping unless the item arrived damaged or defective.
- For damaged or defective items, contact us with a photo and we will arrange a free replacement or refund.
Questions? Email us before opening a return so we can help quickly.